These terms apply when you use branchandbramble.co.uk, including when you send us an enquiry through the quote form. Please read them before you send an enquiry. By using the site you agree to them.
Last updated: 22 September 2026
Who we are
This website is operated under the name Branch and Bramble. You can contact us at hello@branchandbramble.co.uk. See our contact page for other ways to reach us.
What we do, and what we don't
Branch and Bramble is an introducer and advertising service. We:
- give you an indicative estimate based on your answers and photos
- pass your enquiry, with your consent, to one local specialist who covers your area and the type of work
- check in with you afterwards to see whether they got in touch
We don't:
- carry out tree work, garden clearance or any other work
- give fixed quotes
- take payment from you. Our service is free to homeowners. Specialists pay us a subscription to receive enquiries in their area.
- become a party to any agreement between you and the specialist
Estimates are indicative only
The price range shown on the site is an estimate worked out from your answers, your photos and typical prices in your area. It is a guide, not a quote or an offer. The specialist will give you their own price after looking at your photos or visiting, and it may be higher or lower than our estimate. Things we can't see or you couldn't tell us about, such as hidden hazards, access problems or protected trees, can change the price.
You are under no obligation to accept any quote.
Your contract is with the specialist
If you accept a specialist's quote, your contract is directly with them. They are responsible for:
- the price, the quality of the work, timings and clearing up
- any permissions needed, such as tree preservation order or conservation area consent, unless you agree otherwise with them
- disposing of waste lawfully
- their own insurance and qualifications
You have the rights that consumer law gives you against the specialist, including under the Consumer Rights Act 2015. Nothing in these terms affects those rights.
How we check specialists
Before a specialist receives enquiries, we check and record that they hold public liability insurance (with its expiry date) and, for tree work, NPTC or equivalent chainsaw certificates. We also ask for their waste carrier registration. We only call a specialist "vetted" where we have made these checks. See how partners are checked.
These checks are a reasonable starting point, not a guarantee. We don't supervise the work and we don't guarantee workmanship, prices, availability or that a specialist will contact you. We recommend you ask to see the specialist's insurance and get the quote in writing before work starts.
Complaints about a specialist
If you are unhappy with a specialist's work or conduct, raise it with them first, as they are responsible for the job.
Please tell us as well, at hello@branchandbramble.co.uk. We record complaints against the specialist's record with us and take them into account when deciding whether they keep receiving enquiries. We can't settle disputes between you and a specialist, or award refunds or compensation for their work.
If you can't resolve a complaint with the specialist, you may be able to get help from Citizens Advice (0808 223 1133) or a trade association the specialist belongs to, such as the Arboricultural Association.
Your responsibilities
When you send an enquiry, you confirm that:
- you are at least 18
- you own the property, or have the owner's permission to arrange the work
- the information and photos you give are accurate to the best of your knowledge, and you have the right to share the photos
If a tree is dangerous, fallen or blocking access right now, don't use the form. Call the number shown on the site, and if anyone is at risk or a road or power line is affected, call 999 or 105 (power cuts and damaged power lines).
Acceptable use
You must not:
- send false, spam or joke enquiries, or enquiries using someone else's details without their permission
- upload anything unlawful, offensive or that you don't have the right to share
- try to get into parts of the site you aren't meant to, or interfere with how it works
- use automated tools to copy large parts of the site or its content
- use the site to contact specialists for any purpose other than a genuine enquiry
We may reject enquiries or block access if we think these terms have been broken.
Our content
The text, images and price guides on this site belong to us or are used with permission. You may view and print pages for your own use. You may not copy them for commercial use without our written permission.
Price guides and articles are general information, not professional advice for your situation. Check anything important, such as whether a tree is protected, with your local council or a qualified professional.
Our liability to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
We provide our introducer service with reasonable care and skill. Because we don't do the work and the specialist is an independent business, we are not responsible for the specialist's acts or omissions, the work they carry out, their prices or any loss arising from your contract with them.
We are not responsible for loss that was not foreseeable when you used the site, or for business losses. The site is for household use.
We try to keep the site available and accurate but can't promise it will always be free of errors or interruptions.
Links to other sites
Links to other websites, such as a specialist's site or review page, are for convenience. We are not responsible for their content.
Your data
How we use your personal data is explained in our privacy notice. Our use of cookies is explained in our cookie policy.
Terms for specialists
Tradesmen who receive enquiries from us do so under a separate partner agreement. See for tradesmen.
Changes to these terms
We may update these terms from time to time. The version on this page when you send an enquiry applies to that enquiry.
Law and courts
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and the mandatory consumer protections of your home country still apply.